Privacy Policy

Privacy Policy | Terms of Service | Returns Policy

This Privacy Policy governs the manner in which Intuitive Holistic Healing (“Us”, “We”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Us.

Personal identification information

We may collect personal identification information from Users in a variety of ways including, but not limited to:

  • when Users visit our Site
  • register on the Site
  • place an order with us
  • fill out a form
  • respond to a survey
  • subscribe to a newsletter
  • follow any posts or news articles
  • any other activities or services that require information

Users may be asked for personal information including, but not limited to, their full name, email address, postal address and phone numbers. We also give Users the ability to upload a profile picture, however the User maintains control over what picture they make available.

Users may visit our Site anonymously

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identifiable information

We may collect non-personal identifiable information about Users whenever they interact with our Sites. Non-personal identifiable information may include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet Service Providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Sites may not function properly and may affect availability of services such as the online shop.

Other Parties

We may use some external parties to provide functionality to our site including, but not limited to:

  • PayPal
    To process transactions and payments through the online shop.
    Their privacy policy is available here.
  • Gravatar
    Shares and provides us with avatar and user profile pictures to users that have explicitly registered with their service.
    Their privacy policy is available here.
  • WordPress
    Our Sites use the WordPress software to function. Although no information is exchanged between Us and WordPress other than to check for software updates that are critical to the functioning of the Sites, we feel we should mention their presence.
    Their privacy policy is available here.
  • Facebook
    Allows users to share and follow posts, pages and articles on our site. Additionally used for social login and registration.
    Their privacy policy is available here.
  • Twitter
    Allows users to share and follow posts, pages and articles on our site. Additionally used for social login and registration.
    Their privacy policy is available here.
  • OneAll
    Used to integrate social media logins and associations, e.g. “Connect with Facebook”. Allows users to register on the site and login to their account using “one-click” authorisation through their social media accounts. Only essential personal information is collected, such as name, email and age. Some publicly available information is also collected via this service, but immediately discarded (e.g. location, time zone). These social logins do not allow this site to post to any social media on behalf of the user.
    Their privacy policy is available here.

How we use collected information

We collect and use Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided by Us.
  • To improve our Site
    We continually strive to improve our website based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order to allow us to provide service to that order. We do not share this information with outside parties unless doing so is necessary to provide the service such as, but not limited to, using PayPal to process shop transactions.
  • To administer content, promotions, surveys or other features
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails and updates
    This includes communication such as newsletters, order updates, site updates and messages related to the Users accounts.The email address Users provide for order processing, will be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Users may contact us via our Sites.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Methods used to protect your data and personal information remain confidential to Us and are not shared with any other parties.

Sensitive and private data exchange between the Site and its Users will happen over a SSL secured communication channel unless Users decide not to. This data exchange is encrypted and protected with digital signatures.

Changes to this privacy policy

We reserve the right to update this privacy policy at any time without notice. When we do, we may post an announcement on our Sites and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using the Sites, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Sites. Your continued use of the Sites following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Company: Intuitive Holistic Healing
Mail/Post: 65 St Johns Drive, Westham, Eastbourne, BN24 5HX
Telephone: 07850 034920
Website / Technical enquiries:

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